Terms and Conditions

 

Terms & Conditions Cruise Planners Sharon Manzy

A Franchisee of Cruise Planners Located in Saint Louis, Missouri

 

1. BUSINESS RELATIONSHIP AND SERVICES

Cruise Planners Sharon Manzy (“CPSM”) acts as a sales agent for airlines, hotels, car rental companies, tour operators, cruise lines, and other travel service providers (“Suppliers”). CPSM operates as an independent franchisee of Cruise Planners and is solely responsible for its customer service and business operations.

Before we finalize arrangements for your travel services, you must agree to these Terms & Conditions. Your acceptance of any itinerary, invoice, or payment constitutes agreement to these terms.

 

2. PLANNING FEES AND SERVICE CHARGES

Service Enhancement Fees: All planning and service fees charged by CPSM are non-refundable and non-transferable under any circumstances. These fees cover consultation, research, coordination, and trip management.

Deposit Timeline: After submitting your planning fee, you have 30 days to submit your deposit or full payment. If not:

  • Your planning fee is forfeited

  • A new planning fee will be required to resume services

  • Held reservations and pricing may be released

    Destination Limitation: Each planning fee covers services for one destination only. Additional destinations require a separate planning fee.

    3. PAYMENT PROCESSING AND PROCEDURES

    Accepted Payment Methods: CPSM accepts credit and debit cards only. We do not accept cash, checks, or money orders.

    Supplier-Specific Methods: Some vendors may accept wire transfers, PayPal, or alternate methods. We will notify you if that applies.

    Payment Processing: Client payments are submitted directly to suppliers within 48 business hours. CPSM does not hold client funds.

Declined Payments: If your payment is declined, your reservation may be canceled. Reinstatement depends on availability and current pricing. Refunds follow supplier policies.

Missed Payment Deadlines:

All due dates and times are determined by suppliers and stated on your invoice. If payment is not received by the listed deadline, the supplier and/or vendor may immediately cancel your reservation — no grace period is guaranteed.

 

CPSM has no control over cancellations or reinstatements. Refunds are not guaranteed and follow supplier policies only.

We are not responsible for missed emails, spam filtering, or unread messages. You must track your own deadlines. Add all due dates to your calendar, phone reminders, or planner.

 

Payment Authorization: You authorize CPSM to charge your card or submit payment via any supplier-required method for all travel-related expenses.

Deposits and Final Payments: Final payment deadlines vary by supplier. They are listed on your invoice and typically due 31+ days prior to travel.

 

4. CHANGES, CANCELLATIONS, AND MODIFICATIONS

All changes must be submitted in writing to sharon.manzy@cruiseplanners.com. This includes:

  • Cancellations

  • Name corrections

  • Room changes

  • Any modifications

    Change Fees: A $25 per person CPSM fee applies to all changes, in addition to supplier-imposed penalties.

    Room Configuration Changes: Changes in occupancy may trigger new rates, a $50 CPSM fee, and supplier fees.

     

     

     

 

5. TRAVEL PROTECTION INSURANCE

Strongly Recommended: Travel insurance is highly recommended to protect your investment and emergency costs.

Timing: “Cancel for Any Reason” plans must typically be purchased within 7–14 days of deposit. Standard plans may be available up to final payment or departure, depending on the provider.

Declining Insurance: If you decline coverage, you must sign a waiver acknowledging your choice. You assume full financial responsibility for cancellation, delays, illness, injury, emergencies, or other losses.

Insurance Limitations (Allianz and Supplier Coverage): Most insurance policies do not cover:

  • Acts of war or terrorism

  • Civil unrest or government shutdowns

  • Known high-risk events at the time of booking

  • Pre-existing conditions (unless a waiver is issued)

    Always review your plan’s coverage terms before purchasing.

    6. TRAVEL DOCUMENTATION AND REQUIREMENTS

    Passports: Required for all international travel. Must be valid 6+ months beyond your return date.

    REAL ID Compliance (U.S. Domestic Travel):

    As of May 2025, all travelers flying within the United States or to U.S. territories must have a REAL ID or valid passport. Standard driver’s licenses are no longer accepted for TSA screening.

    Traveler Responsibility: You are responsible for:

  • Ensuring correct documentation (passport, visa, ID, vaccines)

  • Matching reservation name to legal documents

  • Meeting all destination entry requirements

    Cruise Check-In: Must be completed online at least 7 days prior to sailing, or by the supplier’s published deadline. Failure to do so may require arrival at the pier early to complete check-in manually.

    No Refund for Documentation Issues: Travelers without valid documentation will be denied boarding without refund.

 

 

7. ACCESSIBILITY AND SPECIAL ACCOMMODATIONS

Accessibility accommodations must be requested at time of booking. Availability is not guaranteed.

Personal Assistance Disclaimer:

For group and individual travel, CPSM, its team, hosts, or partners are not responsible for assisting with mobility, pushing wheelchairs, carrying bags, walkers, or other personal needs.

You must be able to travel independently or bring a companion to assist you. This includes walking long distances, boarding transportation, navigating stairs, and managing your belongings.

Suppliers have separate accessibility policies. If you are not self-sufficient, a capable travel companion is required.

 

8. AIRLINE SERVICES AND LIMITATIONS

  • Baggage and seat fees vary by airline

  • Basic Economy fares often limit flexibility

  • Seat selection may cost extra and is not guaranteed

    Airline Seating Changes:

    Airlines reserve the right to change aircraft or reassign seats — even if you pre-selected or paid for a seat. All seating decisions are made by the airline. CPSM has no control and is not responsible for seating reassignment, downgrades, or changes in aircraft.

    Flight Disruptions:

    If your flight is delayed or canceled, any missed portions of your trip (cruises, transfers, activities) are not refundable. CPSM is not responsible for airline disruptions or their effects on your itinerary.

 

9. SUPPLIER LIABILITY AND LIMITATIONS

CPSM assumes no responsibility for issues caused by suppliers, including:

  • Service disruptions

  • Equipment failure

  • Bankruptcy or cessation of operations

  • Changes to schedule or pricing

  • Quality of services delivered

    You release CPSM from all liability related to supplier behavior, and all disputes must be directed to the supplier.

 

 

10. HEALTH, SAFETY, AND TRAVEL RISKS

You are responsible for reviewing the health, political, and safety risks of your destination. Visitwww.cdc.gov/travel.

Medical Fitness: You must be physically and mentally fit to travel. All emergency, medical, or evacuation expenses are your responsibility.

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11. COVID-19 AND HEALTH EMERGENCY PROVISIONS

You acknowledge the risk of COVID-19 or other communicable diseases while traveling. You are responsible for complying with destination requirements, including:

  • Testing

  • Vaccination

  • Quarantine rules

  • Insurance coverage

If denied entry or boarding, you are fully responsible for any costs or losses. CPSM is not liable for COVID-19-related issues.

 

12. FORCE MAJEURE

CPSM is not liable for any event outside our control, including:

  • Natural disasters

  • Weather conditions

  • Labor strikes

  • Acts of terrorism or war

  • Supplier failures or shutdowns

  • Government restrictions or closures

We may adjust, modify, or cancel travel plans under these conditions. Refunds follow supplier policies only.

 

13. FEES NOT INCLUDED

Unless

clearly listed on your itinerary, your price does not include:

  • Travel insurance

  • Airline baggage or seat selection fees

  • Optional excursions

  • Resort or destination fees

  • Gratuities for staff (unless explicitly included)

  • Meals and beverages (unless noted)

     • Personal expenses such as laundry, minibar, phone, or souvenirs

 

14. RESORT AND HOTEL FEES

Some hotels and resorts collect local fees at check-in or checkout. These may include:

  • Resort fees

  • Environmental or tourism taxes

  • Cleaning fees

  • Parking charges

    Refund Timing: Deposits or incidental holds may take 7–10 business days or up to three banking

cycles, depending on your bank.

 

 

15. DISPUTE RESOLUTION AND JURISDICTION

 

All disputes must be attempted directly with CPSM. If unresolved after 30 days, mediation may be pursued.

Legal jurisdiction is limited to St. Louis County, Missouri, under Missouri state law. CPSM is not liable for indirect or consequential damages.

 

16. ELECTRONIC COMMUNICATIONS AND SIGNATURES

By agreeing to these terms, you consent to receive updates, travel documents, and payment authorizations by email or text.

Electronic signatures are binding and valid.

 

17. GENERAL PROVISIONS

If any part of this agreement is found invalid, the rest remains enforceable. These terms replace all prior discussions, written or verbal.
CPSM may update these terms at any time.

 

18. PRICING ERRORS AND OMISSIONS

CPSM is not responsible for typographical errors, misprints, or omissions on any flyers, social media, email, or web content.

Final pricing is determined by the supplier at the time of booking. If there is a discrepancy, the correct rate provided by the vendor will apply.

19. PERSONAL CONDUCT AND SUBSTANCE USE

CPSM is not responsible for your behavior or decisions while traveling. This includes:

  • Consumption of alcohol

  • Drug use

  • Intoxication

  • Arrest or removal from a property

  •  

Some travel services include unlimited or accessible alcohol. You are fully responsible for managing your behavior. CPSM is not liable for any cancellations, injuries, or disruptions caused by substance use.

 

FINAL ACKNOWLEDGMENT AND SIGNATURE

BY SIGNING BELOW, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL TERMS INCLUDING:

  • NON-REFUNDABLE PLANNING FEES

  • MISSED PAYMENT PENALTIES

  • SUPPLIER REFUND LIMITATIONS

  • REAL ID OR PASSPORT REQUIREMENTS

  • AIRLINE DISRUPTION AND SEAT DISCLAIMER

  • DOCUMENTATION AND INSURANCE RESPONSIBILITY

  • TRAVEL FITNESS AND CONDUCT EXPECTATIONS

  • PRICING ERROR POLICY AND FINAL INVOICE TERMS

    You authorize Cruise Planners Sharon Manzy to charge your card for trip payments. Payments will be submitted to vendors within 24–48 business hours.